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columpiostudio@gmail.com

Shipping and Returns

SHIPPING POLICY

The customer will have the alternative of selecting what type of shipping they want for the delivery of their products. The company will provide the information related to the postal service, including estimated delivery dates and costs. The customer will be solely responsible for the shipping costs.

The company will not be responsible for wrong or incomplete addresses provided by the customer, lost or stolen packages, delays or damages to the product or packaging caused by the weather, and any damages caused by the postal service during the handling or delivery process. The company will not be responsible for the faithful and strict compliance with shipping dates and will not be bound by any guarantee for these purposes. Delays and special circumstances in processing known by the company will be properly announced. 

The company will be responsible for shipping costs only in cases where the company determines that there has been manufacturing defects and grants a product replacement.

RETURNS & EXCHANGE POLICY

Due to the nature of the products sold in this website, our Return Policy is limited.  Please read carefully until the end.

Before submitting your order, review and confirm that the products were selected according to your specifications, materials, size and measurements.

If you received a product that you did not order, you can make a return request by email to: columpiostudio@gmail.com within a period of 24 hours from the date of receipt of the product.

The email should include the following information:

1. Name of person who made the order.
2. Mailing address, email and phone number of the person who is requesting the return.
3. Order number.
4. Order date.
5. Date when order was received.
6. Description of the product.
7. Reason for return.
8. Photos of reason for return, if applicable.  

Once the request is received, the company will attend to it and evaluate it in a period of up to 72 hours by its administrative staff. When the company authorizes it, the client may send the itemfor physical inspection, without this guaranteeing that the return will proceed. The shipment of the product must be made within 24 hours after the company responds by email.

The following rules will apply in all cases:

The products that may be exchanged must be in the same conditions as they were when shipped by the Company. The price and / or brand label, decals, safety or hygiene stickers cannot have been removed, nor show use of any kind, the product must be intact, without use, alterations, without odors, without marks of any external agent including but not limited to lipsticks, ink, paint, and must show no evidence of water, washing, mix, diluted, or any other alteration. Upon arrival, the product has to look exactly the same as in the pictures received.
In cases where the company is hold responsible, the customer will receive a new product, free of additional charges.
The Company reserves the right to launch special products and offers in which it explicitly states that it will not be subject to exchange. The foregoing means that it will not be subject to the aforementioned process.

 

POLICY FOR DAMAGED OR MANUFACTURED DEFFECTED PRODUCTS

All products leaving our facilities are thoroughly vetted. We strive so you may have a positive shopping experience. If you receive a damaged product, in its original packaging, you must write us an email immediately to columpiostudio@gmail.com . Emails received after 24 hours from which the order was received, will not be considered for the purposes of this policy.

The email should include the following information:

1. Name of person who made the order.
2. Mailing address, email and phone number of the person who is making the request. Return.
3. Order number.
4. Date when order was received.
5. Item number.
6. Description of the product.
7. 2 Photos of reason for return, if applicable.  

 

Damages covered by this policy, are not those that could have been suffered during shipping.

 

The damages covered are those of manufacture only and the product must be intact, without use, without odors, without marks of any external agent including but not limited to lipsticks, ink, paint, and must show no evidence of washing or any other alteration that is not exclusively a manufacturing damage.

Defects or manufacturing damages will be evaluated by our team and the decision of approval for an exchange or credit, will be at our sole discretion.

The product must be returned within a maximum term of 24 hours from the date that the order was received and the customer will cover the shipping costs. If we understand that it is indeed a manufacturing defect, we will exchange the product, and cover the shipping costs of the replacement. If the customer receives a credit, they will be responsible for sending the productsthey purchase when using the credit.

Credits will be valid for 90 days.